Warrnty of ColourFire water vapor fireplace

1.Warranty Terms
1.1 Warranty Period
The warranty period for products is two years when start from the date of purchase. During the warranty period, Royal will provide free repair or replacement service if the product has been damaged by non-artificial damage or manufacturing defects.

1.2 Warranty Scope
The warranty coverage includes, but is not limited to the following cases:
1.2.1 The product malfunctions or fails to work under normal use
1.2.2 The product has manufacturing defects

1.3 Warranty Parts Scope
The warranty coverage includes, but is not limited to, the following cases:
1.3.1 Metal Body: non-human damage or manufacturing defects, Royal provides two years of free repair or replacement services.
1.3.2 LED Light: one year warranty or use time limit of 3000 hours*
1.3.3 Atomizer: one year warranty or use time limit of 3000 hours*
1.3.4 Fan: two years warranty or use time limit of 6000 hours
1.3.5 Water pump: two years warranty or use time limit of 6000 hours
1.3.6 Chips: two years warranty or use time limit of 6000 hours
1.3.7 Other parts: two years warranty or use time limit of 6000 hours

If the parts exceed the time limit, Royal will provide paid repair and replacement services.

1.4 Warranty conditions
In order to benefit from the warranty, please ensure that the following conditions will meet:
1.4.1 Valid proof of purchase (e.g. invoice, receipt)
1.4.2 The product has not been subjected to unauthorised disassembly or repair;
1.4.3 The product has not been damaged by improper use, accidents, natural disasters and so on.

2.Service process
2.1 Fault declaration
If the product cannot work, you can contact us by the following ways
2.1.1 Calling our customer service hotline, providing product information of product failure
(Hotline: +86-75786400996 or the local dealer)
2.1.2 Send email and submit form to our service team (Email: service@royal-fireplace.com)
2.1.3 Submit form on our official website (Website: www.royal-fireplace.com)

2.2 Troubleshooting
2.2.1 Once we receive your fault declaration, our service team will check the product failure and provide the solution within 24 hours.

2.3 Repair or Replacement
According to the result of the fault diagnosis, we will provide the following services:
2.3.1 If the fault can be repaired, we will arrange professional technicians to carry out the repair;
2.3.2 If the fault cannot be repaired or the repair cost is too high, we will provide free product replacement.

2.4 Repair time
The repair time depends on the fault and the difficulty of repair. We will do our best to complete the repair in the shortest time, and will inform you of the progress if any update.

3.After-sales service commitment
3.1 Quality Service
We promise to provide quality after-sales service, including but not limited to:
3.1.1 Rapid response: respond request within 24 hours after the fault declaration;
3.1.2 Professional technical support: our after-sales team consists of experienced technicians who can provide professional fault diagnosis and maintenance services;
3.1.3 Timely notification: we will notify you of the maintenance progress in time to ensure you have the latest update of maintenance progress

3.2 After-sales guarantee
In addition to the free repair or replacement service within the warranty period, we also provide the following after-sales guarantee:
3.2.1 After-sales Consultation: If you encounter any problems during the use of the product, you can contact our customer service team for assistance at any time;
3.2.2 Long-term maintenance support: after the warranty period, we still provide paid maintenance services to ensure that you can continue to enjoy the high quality performance of the product.

4. Precautions
   4.1 Care and Maintenance
   In order to prolong the service life of the product, please follow the following care and maintenance recommendations:
   4.1.1 Regular cleaning: use a clean, soft cloth to clean the water tank, avoid using detergents containing corrosive substances
   4.1.2 Avoid prolonged use: Follow the product’s operating instructions to avoid overheating or other problems caused by prolonged continuous use. We recommend no more than 8 hours of continuous operation.

4.2 Non-Warranty Coverage
The following conditions are not covered by the warranty:
4.2.1 Failure due to human damage or accident;
4.2.2 Failure due to abnormal use or failure to follow instructions;
4.2.3 Damage caused by force majeure factors such as natural disasters.

Conclusion
The purpose of this after-sales service manual is to provide you with detailed information about the after-sales service of our products. We will always adhere to the principle of customer-centredness and provide you with quality after-sales service. If you have any questions about the contents of this manual or need further assistance, please feel free to contact us. Thank you for choosing our products, and Wish you have joy when using it !

Yougao Company Limited, Head of Royal Fireplace